Our promise: If something isn't right with a completed visit, contact us within 7 days. We'll review the concern and make it right — usually with a free redo visit first. If we cannot reasonably fix the issue, we may offer a refund.
Every order includes photo documentation and our satisfaction guarantee. If the visit does not meet the expected standard, contact us within 7 days. We will review the concern and, when appropriate, arrange a free redo visit first. Refunds are considered when a redo is not possible, the service was not completed, or the issue cannot reasonably be resolved.
Reach out within 7 days of receiving your completion photos and describe what didn't meet your expectations. The photos we send you are sufficient — no additional documentation required. We'll review the concern personally and, in most cases, schedule a free follow-up visit with a care provider, typically within 5–10 business days.
We consider a refund when:
Approved refunds are returned to your original payment method within 5–10 business days.
In the following situations, we'll refund you promptly without any review needed:
If you need to cancel with less than 24 hours' notice, please reach out and we'll review the situation personally. We understand that life is unpredictable, and we'll always aim for a fair outcome — typically a partial refund or credit toward a future visit.
Our guarantee covers the quality of the care performed during your visit. We're not able to account for pre-existing damage to markers or structures, natural seasonal changes that occur after a completed visit, or location details that weren't included in the original order. If you're ever unsure, just ask — we'd rather clarify upfront.
If you need help with a refund, redo visit, or completed order, please contact us through our Contact Support form and include your order number and a brief description of what happened. We respond within one business day and genuinely want to help.